Looking forward to your Sterling Mode order? Use your order emails to find the information available for your purchase, or contact us for assistance.
Find Your Order Details
- Check the email address you used at checkout for your order confirmation.
- If the email includes a link to view your order, follow it to review the available order information.
- If you have received a shipping confirmation containing a tracking link or tracking number, use it to check shipment updates.
Check Your Orders Online
You can also visit Your Orders and follow the sign-in instructions. Use the email address associated with your purchase.
Cannot Find an Email or Tracking Link?
Check your spam or junk folder and confirm that you are looking in the inbox used at checkout. If you still cannot find the details, contact us with your order number, if available, and the email address used to place the order.
A missing tracking link does not by itself confirm whether an order has shipped. Please contact us if you need help checking its status.
Tracking Updates or Delivery Questions
If the tracking information is unclear, appears delayed, or shows delivery when you have not located your parcel, send us your order number and a description of the issue. Include the tracking reference if available so we can help review the information.
Need Personal Assistance?
Email sales@sterlingglobalgroup.com or use our Contact Us page. Include your order number and the email address used at checkout. Do not share account passwords, sign-in codes or payment card details.
For general delivery guidance, visit Shipping & Delivery.
This page provides tracking guidance and links to your orders; it is not a separate parcel-tracking search tool.
Sterling Mode. Elegance for Every Occasion.