A little guidance for a more confident shopping experience. Find answers to common questions about shopping with Sterling Mode.
What can I shop at Sterling Mode?
Explore women's and men's fashion, occasionwear, footwear, handbags, jewelry and accessories. Each product page shows the options and details for that item.
How do I choose my size?
Check the measurements and fit information provided on the individual product page. Sizing can differ between styles, so compare the listed measurements rather than relying on your usual size alone. If you need help, send us the product name or link and the size you are considering.
Can I order from Canada or the United States?
Enter your delivery address at checkout to check the shipping options available for your items and destination. If no option appears, contact us before placing your order so we can help check availability.
How much does shipping cost, and when will my order arrive?
Review the shipping options, charges and any estimates displayed at checkout before completing your purchase. For questions about a specific item or destination, please contact us.
How can I check my order?
Keep your order confirmation for reference. If you have received a shipping confirmation with a tracking link, use that link to check the shipment. For help locating an update, email us with your order number and the email address used at checkout.
Which payment methods can I use?
Review the payment options displayed at checkout for your order. Please do not send card numbers, security codes or payment passwords by email or through the contact form.
Can I change an order or request a return?
Contact us with your order number and details of your request. We will help you check the next steps for your order. Contacting us does not confirm a cancellation, return or refund.
What if an item arrives damaged or seems incorrect?
Email us with your order number, a description of the issue and clear photos of the item and packaging where relevant, so we can review your request.
How do I contact customer support?
Email sales@sterlingglobalgroup.com or use our Contact Us page. For order assistance, include your order number and the email address used at checkout. Do not include payment credentials.
Who operates Sterling Mode?
Sterling Mode is operated by Sterling Global Group Inc., Canada.
Elegance for Every Occasion.