From everyday style to special occasions, we want you to feel informed when ordering from Sterling Mode. Here is how to check delivery options and get help with your shipment.
Delivery to Canada and the United States
Shopping from Canada or the United States? Enter your full delivery address at checkout to check the shipping options available for your selected items and destination. If no option appears, please contact us before placing your order so we can help check availability.
Shipping Costs
Review the shipping charges displayed at checkout before completing your purchase. For questions about delivery to a specific address, email us with the product links and your destination city, province or state, postal or ZIP code, and country.
Delivery Estimates
Review any delivery estimates shown for your selected items and shipping option. If you need an outfit for a wedding, birthday or another date-specific event, contact us before ordering to ask about the information available for that item. Please do not assume an item will arrive by your event date without checking.
Check Your Delivery Details
Before completing checkout, carefully review your name, street address, apartment or unit number, city, province or state, postal or ZIP code, country and email address. If you notice an error after ordering, contact us with your order number and the correction needed. We can review your request, but cannot promise that an order can be changed.
Tracking Your Order
Keep your order confirmation for reference. If you receive a shipping confirmation containing a tracking link, follow that link to view shipment updates. If you cannot find an update, check your email's spam or junk folder and contact us for assistance.
Delivery Questions or Problems
If your shipment appears delayed, your tracking information is unclear, or an item arrives damaged or incorrect, email us with your order number and a description of the issue. Include photos of the item and packaging where relevant. Please do not include payment card details.
Contact Customer Support
Email sales@sterlingglobalgroup.com or use our Contact Us page. Include your order number and the email address used at checkout when asking about an existing order.
For more shopping guidance, visit our Frequently Asked Questions.
Sterling Mode. Elegance for Every Occasion.